Our number one goal at Caite & Kyla is to make sure that you are thrilled with your purchase.
If for any reason you do not feel that your purchase has lived up to your expectations, simply return it within 30 days (postmarked date) from receiving your order for a refund. A credit will be issued to you via email for any returns sent back between 31 and 60 days (postmarked) after delivery of original order to use at Caite & Kyla on a future order. Final Sale items are non-refundable and will be stated on the website and on customer invoices. If returned anyway the customer must be responsible for paying the shipping cost to receive the item back.
Caite & Kyla is not responsible for return shipping costs. Items for return will be at your own expense and shipped to the address below. Upon receipt of your return, you will be notified via email and your exchange will be shipped or refund will be processed within 7 business days.
Returns should be addressed to:
Attn: Retail Returns
4899 West Waters Ave.
Tampa, FL 33634
We reserve the right to deny refunds if the merchandise returned does not meet our return policy requirements and if the product is damaged or soiled in any way. Candles that have been lit or used are not eligible for return.
Returns from boutiques: As we are also a wholesaler, you may have purchased an item from one of the many boutiques that carry our three lines. Unfortunately, we are unable to issue a refund for an item purchased through a boutique. We encourage you to reach out to the boutique directly if a refund is needed.
Please reach out to firstname.lastname@example.org with any questions regarding returns or exchanges and make sure to note your order number if eligible.
(Return policy last updated June 26, 2020.)