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Returns and Exchanges

Our number one goal at Caite & Kyla is to make sure that you are thrilled with your purchase.

If for any reason you do not feel that your purchase has lived up to your expectations, simply return it within 30 days (postmarked date) from receiving your order for a refund. A credit will be issued to you via email for any returns sent back between 31 and 60 days (postmarked) after delivery of original order to use at Caite & Kyla on a future order.  Please use the return slip included in the original package.

Caite & Kyla is not responsible for return shipping costs. Items for return will be at your own expense and shipped to the address below. Upon receipt of your return, you will be notified via email and your exchange will be shipped or refund will be processed within 7 business days.

Returns should be addressed to:

Caite
Attn: Retail Returns
4899 West Waters Ave.
Suite I-J
Tampa, FL 33634

 

We reserve the right to deny refunds if the merchandise returned does not meet our return policy requirements and if the product is damaged or soiled in any way.

Last updated April 26, 2019.