Shipping times can vary widely depending on the shipping method and the distance between the sender and recipient. It can range from a few hours for local deliveries to several weeks for international shipments.

Common shipping methods include ground shipping, air shipping, sea shipping, express shipping, and freight shipping. The choice of method depends on the type of goods and delivery timeframe.

You can track your shipment by using the provided tracking number on the carrier's website or app. Most carriers offer real-time tracking information to monitor the progress of your shipment.

Standard shipping is the regular, often slower shipping option, while expedited shipping is a faster option for quicker delivery. Expedited shipping usually comes at a higher cost.

Yes, for international shipments, customs duties and taxes may apply. These fees vary by country and are typically the responsibility of the recipient. Check with your local customs office for details.

The return period can vary, but it's typically within 30 days of purchase. Some items may have shorter or longer return windows, so check the seller's policy for the exact timeframe.

Returns & Exchanges

We want you to love your purchase! If you're not completely satisfied, we're happy to help.

Return Eligibility

• Returns are accepted within 30 days of your delivery date.
• Items returned within 15 days of delivery are eligible for a refund to the original form of payment.
• Items returned 16–30 days after delivery are eligible for store credit.
• Merchandise must be unworn, unwashed, unaltered in its original condition with all tags attached.

Final Sale

All Final Sale merchandise is not eligible for return or exchange.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Boutique Purchases

Items purchased from an authorized Caite & Kyla boutique must be returned directly to the boutique where they were originally purchased.

Start a Return

To begin your return, please contact our Customer Care team or send your package to:

Caite & Kyla
Attn: Retail Returns
4899 W. Waters Ave., Suite I-J
Tampa, FL 33634

Once your return is received and inspected, we'll notify you via email regarding the status of your refund or store credit.

To care for your clothing items, always check the care label or instructions on the garment. In general, most clothing can be machine-washed in cold water with like colors, but specific care recommendations may vary.

To prevent clothes from shrinking, wash them in cold water, avoid using high heat settings in the dryer, and consider air-drying or laying the items flat to dry.

The method for removing stains depends on the type of stain and fabric. It's essential to address stains promptly, follow care label instructions, and use appropriate stain removers.

Some clothing items, such as delicate lace, beaded garments, and leather or suede pieces, should not be machine-washed. Hand-washing or professional cleaning may be required for these items.

Our Commitment to Sustainability & Ethical Practices

At Caite & Kyla, we believe beautiful fashion should be created with purpose. We are committed to thoughtful craftsmanship, responsible production, and building lasting relationships with the artisans and manufacturing partners who bring our collections to life.

Many of our pieces feature handcrafted details, celebrating traditional techniques while supporting skilled artisan communities. We strive to produce quality garments designed to be worn and loved season after season, encouraging a more mindful approach to fashion.

As we continue to grow, we remain dedicated to exploring more sustainable materials, reducing unnecessary waste where possible, and making responsible choices throughout our design and production process. Our commitment is to create timeless collections that honor both the people who make them and the customers who wear them.

You can stay informed about our latest collections, news, and events by subscribing to our newsletter. Additionally, follow us on social media platforms like Instagram, Facebook, and TikTok to get the inside scoop on everything

To find the perfect size, please refer to our Size Guide, which offers detailed measurements for our clothing items. If you have specific questions about sizing, our customer support team is here to help.

Still have questions? We're happy to help! Please email us at customerservice@caiteandkyla.com and we will get back to you within 24 hours.